Unopened / Unused products
We will accept returns for unopened items. We can provide a return label however, we will deduct the return shipping amount from the total return. We cannot refund initial shipping costs. Please reach out to us and we will help you with the return process.
Opened / Used Products
Unfortunately we do not process returns or provide refunds for opened / used products. This is the nature of the niche / extreme products. Sorry :)
For International Orders (Orders outside the United States of America), we do not process any returns or issue any refunds for international orders; opened or unopened products.
Also, pls note, we are not responsible on customs, seizing or rejecting the order entering customers country. If customs rejects the products and the order returns to us, we will provide a refund of 85% of the order value for the products to the customer only after we receive it and verify the items are in proper condition. We do not refund shipping fees (Pls understand these were already paid by us, and we do not make any margin on shipping). If we have to pay for a shipping carrier to return the products rejected by customs, the return shipping fees incurred by us will be deducted from your refund. The customer bears the total responsibility of knowing their countries laws concerning the products ordered.
Damaged in transit
If your item was damaged in transit pls reach out to us. You must notify us within 3 days of receipt of shipment (when stated DELIVERED on the tracking number provided with your shipment).
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. Pls note that all orders are documented and are photographed prior to shipping to avoid any fraudulent claims.